Help Center
General Questions
How do I sign up?
It's easy. Simply go to our account set up page and fill out the required fields. You'll be shopping in no time.
Why can't I log in to my account?
Make sure your internet connection is active and that your internet service provider isn't blocking access to our domain. If you're still having problems, feel free to contact us and we'll be more than happy to help resolve your issue.
Can I receive regular mail at my new address, or just packages?
Your new US-based postal address will be able to receive mail, periodicals, bills, or anything else that is not prohibited by law. Please note that depending on the account membership you have, a USPS 1583 form along with two type of photo identifications such as passport and national ID card will be required. Please note each account is being approved manually, until your account is approved no mail will be accepted.
I need help. How can I reach someone at Buy?
Our contact information can be found here. If you're having trouble getting through, you can always write us an e-mail and our skilled customer support will respond within 48 hours.
Will I be charged taxes?
Duty fees and local taxes are optional. You have the option to prepay the additional costs when processing your package for shipping, or you can defer and pay the charges on your own later.
Are there any extra or hidden charges?
Buy has no hidden charges. Everything we charge is explained fully on the membership page. There are no other charges.
Shipping
How soon can I start shipping items to my new address?
As soon as your new account is set up and you've been issued a mailing address, you can start shipping orders.
How much does it cost to ship an item?
Once again, this is different for every package. The total cost depends on destination country, carrier/service selected, and the DIM weight of the shipment. You can always use our shipping calculator to easily estimate the cost of your shipment.
When will my orders arrive?
Our typical orders are processed within 72 hours of receiving them. This processing time can also be reduced if you select 'ship now' at checkout. As far as transit time is concerned, every package is different. Factors that affect transit time include destination country, weather, customs, and choice of carrier.
There can always be additional delays depending on import/export rules and the size of your shipment. Also, the time it takes for items to pass through customs depends on the country your order is being shipped to. This is something we have no control over. You should always allow yourself more time in case of unexpected delays at airports or in customs at your destination country.